Terms & Conditions
A few things to know before you stay.
These terms cover the practical details of your time at Tazurf, from booking and payments to cancellations, accommodation and activities. By making a booking with Tazurf, you confirm that you have read and accepted these Terms & Conditions.
Please take a moment to read through them before booking. If you have any questions, get in touch. We like to keep things clear, simple and easy from the start.
01 Booking & Confirmation
A booking is considered confirmed once you have received a booking confirmation from Tazurf.
Guests are responsible for checking all details in their booking confirmation, including travel dates, accommodation, number of guests and any additional services booked.
Any errors should be communicated to us as soon as possible.
Additional activities and services can be added before or during your stay, subject to availability.
02 Prices
All prices are shown in MAD unless otherwise stated.
Prices for optional activities, equipment, transfers and other services may vary depending on availability, duration and the service selected.
03 Changes to Your Booking
We understand that plans can change. If you would like to change your travel dates, accommodation or additional activities, please contact us as early as possible.
We will do our best to accommodate changes, but all changes are subject to availability and may result in a change in price. Activities may also be added during your stay, subject to availability and suitable conditions.
04 Cancellations or Changes by Tazurf
In rare circumstances, Tazurf may need to change or cancel accommodation, activities or other services. If Tazurf cancels a service that you have paid for and no suitable alternative can be provided, we will offer an appropriate refund for the affected service, subject to applicable law.
Where possible, we will always try to offer a reasonable alternative first. Changes to individual activities due to surf, weather or safety conditions are addressed separately below.
05 Surf Lessons, Coaching & Guiding
Surfing takes place in a natural and changing environment.
Wave conditions, tides, wind, currents and weather can change quickly. For this reason, surf locations, times and schedules may be changed depending on conditions and the experience level of participants.
Tazurf reserve the right to change, postpone or cancel a surf session where conditions are considered unsuitable or unsafe.
Surf Lessons & Coaching
Guests must follow the instructions of their instructor or coach and inform the team of any relevant medical condition, injury or other circumstance that could affect their safe participation.
Guests should only participate in activities that are appropriate for their physical condition.
Surf Guiding
Surf guiding is intended for surfers with an appropriate level of experience and independence in the water.
A surf guide helps guests find suitable surf locations and provides local knowledge and general guidance. Surf guiding is not the same as a supervised beginner surf lesson.
Guests participating in surf guiding remain responsible for surfing within their own ability and following the instructions and safety guidance provided.
Tazurf will take reasonable care in providing its surf services. Participation in surfing nevertheless involves inherent risks that cannot be completely eliminated.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
06 Surf & Weather Conditions
The ocean does not work to a schedule.
Tazurf cannot guarantee particular wave heights, surf spots, weather conditions or other natural conditions during your stay.
Surf plans may therefore change from day to day.
Where a booked activity cannot safely take place, we will make reasonable efforts to reschedule it or offer a suitable alternative where possible.
The applicable refund or credit arrangements for activities that cannot be delivered will depend on the circumstances and applicable law.
07 Other Activities & Experiences
Tazurf may offer additional activities such as yoga, sandboarding, excursions, hikes, day trips and other local experiences.
Some activities may be provided by independent local partners. Activities may depend on weather, availability, minimum participant numbers and other operational or safety considerations. Schedules, locations or activities may therefore occasionally need to change.
Guests are responsible for following the instructions provided by Tazurf, guides and activity providers.
08 Equipment
Surfboards, wetsuits and other equipment provided by Tazurf should be used responsibly and only for their intended purpose.
Normal wear and tear is expected. Guests may be charged for equipment that is lost or damaged as a result of misuse, negligence or failure to follow reasonable instructions. Please inform us immediately if equipment is damaged or lost.
09 Accommodation & House Rules
Guests are expected to treat the house, equipment, staff, local community and other guests with respect.
Check-in and check-out times will be communicated with your booking.
Only registered guests may stay overnight unless otherwise agreed with Tazurf.
Guests may be responsible for the reasonable cost of repairing or replacing property that is intentionally damaged or damaged through negligence.
Tazurf reserves the right to take reasonable action in cases of dangerous, abusive, discriminatory or seriously disruptive behaviour.
10 Health & Personal Responsibility
Guests are responsible for considering whether their health, fitness and experience are appropriate for the activities they choose to participate in.
Please inform us before participating in an activity if you have a relevant medical condition, injury, allergy or other circumstance that may affect your participation or require reasonable assistance.
Guests must follow reasonable safety instructions given by Tazurf staff, instructors, guides or activity providers.
Participation in sporting and outdoor activities involves inherent risks. Tazurf will take reasonable care in providing its services but cannot remove all risks associated with the ocean, weather, terrain or other natural environments.
11 Travel Insurance
We strongly recommend that all guests arrange comprehensive travel insurance before travelling to Morocco.
Your insurance should be appropriate for your trip and ideally include:
medical treatment and emergency assistance
trip cancellation or interruption
lost or damaged belongings
travel delays
surfing and any other sporting or outdoor activities you plan to participate in
Guests are responsible for checking the terms and exclusions of their own insurance policy.
12 Passports, Visas & Travel Requirements
Guests are responsible for ensuring that they meet all passport, visa, entry and transit requirements applicable to their journey to Morocco.
Passport validity and visa requirements vary depending on nationality and may change.
Please check the current requirements with the relevant authorities before travelling.
Tazurf is not responsible for a guest being unable to travel due to missing or invalid travel documents where this is outside Tazurf's control.
13 Transfers & Third Party Services
Some services offered during your stay may be provided by independent third parties, such as transfer operators, guides or other local activity providers.
Where third party services are involved, Tazurf will take reasonable care in selecting and coordinating providers where applicable.
The legal responsibility of Tazurf for services provided by third parties will depend on the nature of the booking and applicable law.
If an issue occurs with a third party service booked through Tazurf, please contact us as soon as possible so we can assist.
14 Force Majeure & Events Beyond Our Control
Tazurf cannot be held responsible for delays, changes or inability to provide services caused by circumstances outside our reasonable control.
These may include severe weather or natural disasters, fire, strikes, transport disruption, government restrictions, civil unrest or other extraordinary events.
If such circumstances affect your stay, we will make reasonable efforts to find an alternative solution or adjust the affected services.
Any refunds, credits or compensation will be determined according to the circumstances and applicable law.
15 Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings during their stay.Please inform Tazurf promptly if anything is lost, stolen or damaged so that we can assist where possible.
Tazurf's liability for loss, theft or damage to personal belongings is subject to applicable law.
16 Photos & Media
From time to time, photos or videos may be taken around the house or during activities.
Where identifiable guests are photographed or filmed for promotional or marketing purposes, Tazurf will seek appropriate consent where required.
If you prefer not to appear in photos or videos, please let our team know.
17 Complaints & Problems During Your Stay
If something is not right, please tell us.
We encourage guests to raise any issue as soon as possible during their stay so that we have the opportunity to resolve it.
If the issue cannot be resolved during your stay, complaints can be submitted in writing to us.
Please include your name, booking details and a description of the issue.
18 Privacy
Personal information provided during the booking process will be handled in accordance with Tazurf's Privacy Policy and applicable data protection requirements.
Please see our separate Privacy Policy for further information.
19 Applicable Law
These Terms & Conditions and bookings made with Tazurf are governed by the laws applicable to Tazurf's operations in Morocco, subject to any mandatory consumer protection rights that may apply to individual guests.
Any disputes will be handled in accordance with applicable law.
Nothing in these Terms & Conditions is intended to exclude or restrict rights that cannot legally be excluded or restricted.